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Policies

Privacy Policy

Northern Roots is committed to ensuring that your privacy is protected when you use this website. Should we ask you to provide certain information by which you can be identified by when using this website, then you can rest assured that it will only be used in accordance with this privacy statement. 

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Northern Roots may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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This policy is effective from 8/02/2024.

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What information we collect at Northern Roots:

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  • Name 

  • Contact information including email address, mobile phone number, and DOB 

  • Demographic information such as postcode, preferences, and interests 

  • Other information relevant to customer surveys and/or offers 

 

What Northern Roots does with the information:

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We require this information to understand your needs and provide you with a better service, in particular for the following reasons: 

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  • Record keeping

  • Use the information to improve our products and services Northern Roots may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided. 

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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

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Security of your information

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We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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Links to other websites

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The Northern Roots website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information

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We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

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If you believe that any information we are holding on you is incorrect or incomplete, please inform us as soon as possible via email: 

northernrootshs@gmail.com. We will promptly correct any information found to be incorrect.

Cancellations

Cancelling & Rescheduling

All Clients are required to pay a 50% deposit when booking online or over the phone.

Clients must inform the salon 48hours in advance to their appointment to cancel or reschedule their booking via online/SMS/phone call to avoid fee.

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  • If client cancels or reschedules within 48 hours 50% deposit is forfeited.

  • Deposit will be refunded or carried over to new appointment if cancelled before 48 hours.*.

  • Limited times (2) for rescheduling before or after 48hours, repeat offenders will forfeit 50% deposit and require FULL payment to secure appointment which will be non-refundable.

  • No-shows forfeit deposits or will be charged 50% of service if deposit hasn't been taken

  • Repeat offenders for no shows will be refused service and banned from rebooking with the salon.

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Gift Vouchers & Complimentary Vouchers

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Clients with gift vouchers or complimentary vouchers will also be required to follow the above policy; "cancelling & Rescheduling".   However, clients cancelling last minute will forfeit their voucher:

  • Gift voucher valued up to $150- 100% forfeit.

  • Gift voucher Valued up to & over $200 - 50% forfeit.

  • Complimentary Voucher- 100% Forfeit.

  • Rescheduling limited (1) before 48 hours. Rescheduling more than (1) will result in forfeit of voucher or full payment up front that will be non-refundable

  • We have the right to refuse booking if voucher is expired

  • Vouchers cannot be redeemed for Cash/Products/or other Servies unless stated

  • Vouchers cannot be redeemed by anyone other than the name on the voucher.

  • Voucher donated to local business can be used by those who "won"/Purchased in raffle".

  • Vouchers complimentary or donated will be forfeited if you no show or cancel appointment within 48hours cancellation period. 

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Referral Program

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Existing client referring a friend and receive a complimentary cut & blow-dry.

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  • Must be a current client referring a "Friend"- Friend cannot be an existing client to the salon.

  • Referred client must be NEW to the salon & must visit the salon for an appointment for referee to receive complementary haircut.

  • must

  • Complimentary hair cut can only be redeemed by referring client.

  • Cannot be redeemed for cash or other goods or other services.

  • Restyles do not count as a haircut * Restyles are charged full price.

  • Can refer multiple friends as long as they are new to the salon.

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